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Thinking About the Future with ChatGPT

Recently, I've been pondering the future of work in the context of ChatGPT and Artificial Intelligence (AI). The concept is ever-changing due to technological advancements and societal shifts, continuously reshaping our work landscape. The COVID-19 pandemic has accelerated some trends, like automation, while introducing new challenges that compel us to reconsider how we'll work in the future.

There's speculation that ChatGPT could replace jobs, especially white-collar roles like lawyers, doctors, and accountants. This technology has made waves in the business world, rapidly reaching the peak of the hype cycle. Experts suggest that ChatGPT and other forms of generative AI could pose threats to various professions.

A 2013 University of Oxford study predicted that 47% of US jobs could be automated by AI. ChatGPT has the potential to replace entry-level coders and has already been employed to write cover letters, children's books, and student essays. Jobs in media, such as content creation, technical writing, and journalism, are also increasingly vulnerable to AI technologies.

Traditionally, white-collar jobs have relied on human skills to analyze and interpret vast amounts of linguistic data. Generative AI can now undertake these tasks, capable of not just reading and writing but also understanding human languages. These capabilities have been propelled by advances in AI algorithms, the availability of large data sets, and cloud computing technology.

However, human productivity could see substantial gains if AI is used as a complement to human labor rather than as a total replacement. For instance, it's unlikely that AI would entirely automate the legal industry, which still requires a degree of human judgment. Similarly, while chatbots have begun to replace some customer service roles, many customers still prefer the human touch to robotic interactions.

The future where ChatGPT can perform tasks like reporting and writing more efficiently than humans is promising. This efficiency would free people to address more complex problems requiring human judgment.

Since Google's founding in 1998, automation and AI have been transformative forces across many industries, a trend likely to continue. Jobs involving repetitive tasks or requiring low-level skills are most at risk for automation, while roles demanding critical thinking, creativity, and emotional intelligence will become more valuable. Workers who adapt and acquire new skills will be better positioned to thrive in this evolving job market.

Thinking about the future of work with ChatGPT serves as a form of planning and forecasting. It involves entertaining multiple possibilities, challenging our assumptions, and weighing the potential outcomes of various choices. This skill is increasingly vital in our rapidly changing world and can be beneficial for career advancement and community engagement.

Future thinking with ChatGPT helps individuals and organizations anticipate trends and adapt to change. By identifying potential challenges and opportunities, we can formulate proactive strategies to navigate the shifts effectively.

Considering multiple possible future scenarios allows us to make informed decisions aligned with our values and long-term goals. It also fosters community dialogue, creating a shared vision for the future and exploring diverse possibilities. Keeping an eye on new trends in AI can reveal emerging opportunities for both career development and community involvement.

In summary, contemplating the future of work with ChatGPT suggests that AI could serve as a valuable tool for both professional and personal growth. While AI may replace certain jobs, it could also create new opportunities in fields requiring human creativity and judgment.

Thinking About the Future with ChatGPT

Welcome back to "Continuous Improvement," the podcast where we explore the ever-changing landscape of work and personal growth. I'm your host, Victor, and today we're diving into the fascinating topic of the future of work with ChatGPT and Artificial Intelligence.

In our rapidly evolving world, it's crucial to stay ahead of the curve and understand how technological advancements like ChatGPT are reshaping our work landscape. With the COVID-19 pandemic further accelerating these changes, it's become even more vital to ponder the future possibilities.

Many experts speculate that ChatGPT could replace various professions, especially those in white-collar industries like law, medicine, and accounting. This technology has made significant waves, rapidly climbing to the peak of the hype cycle.

A University of Oxford study from 2013 predicted that nearly half of all US jobs could be automated by AI. We're already witnessing ChatGPT being employed to write cover letters, children's books, and even student essays. It's not only entry-level coding roles that are at risk, but jobs in media and content creation as well.

Generative AI has the power to undertake tasks traditionally relying on human skills to analyze and interpret linguistic data. With advances in AI algorithms, large datasets, and cloud computing technology, ChatGPT can now effectively read, write, and understand human languages.

However, it's important to remember that AI can be a complement to human labor, rather than a complete replacement. While there may be concerns about jobs being replaced, the fusion of human and AI intelligence offers tremendous potential for increased productivity and tackling complex problems that require human judgment.

For example, the legal industry, which heavily relies on human judgment, is unlikely to be entirely automated by AI. Similarly, while chatbots have started to replace some customer service roles, there's still a preference for human interactions in many cases.

Looking to the future, a world where ChatGPT efficiently performs tasks like reporting and writing is promising. This efficiency would free up human workers to focus on more complex challenges, utilizing their critical thinking, creativity, and emotional intelligence.

Since Google's inception in 1998, automation and AI have revolutionized countless industries, and this trend shows no signs of slowing down. Repetitive and low-level tasks are most at risk of being automated, while roles that require critical thinking and human-centric skills will become increasingly valuable.

To thrive in this evolving job market, it's crucial for workers to adapt and acquire new skills. Thinking about the future of work with ChatGPT helps us hone our planning and forecasting abilities, challenging assumptions, and identifying potential outcomes and opportunities.

Our ability to anticipate trends and adapt to change is vital both for personal career advancement and community engagement. By exploring diverse future scenarios and engaging in dialogue, we can make informed decisions and create shared visions for a better future.

So, as we wrap up today's episode, remember to stay curious, be proactive, and continuously seek opportunities to grow in this ever-changing world. The future of work with ChatGPT and AI holds great potential, and by embracing it, we can strive for continuous improvement.

Thank you for joining me on this episode of "Continuous Improvement." If you enjoyed this discussion and want to stay updated on the latest trends and insights, make sure to tune in for our next episode. Until then, keep striving for excellence in your personal and professional journey.

與ChatGPT一起思考未來

最近，我一直在思考ChatGPT和人工智能（AI）在工作未來中的角色。由於技術進步和社會變遷，這個概念總是在不斷變化，持續改變我們的工作景觀。COVID-19大流行加速了一些趨勢，如自動化，同時引入新的挑戰，促使我們重新考慮我們將來如何工作。

有人猜測ChatGPT可能會取代工作，特別是像律師、醫生和會計師這樣的白領職位。這項技術在商界引起了波瀾，迅速達到了炒作周期的高峰。專家們認為ChatGPT和其他形式的生成AI可能對各種行業產生威脅。

2013年牛津大學的一項研究預測，47％的美國工作可能會被AI自動化。ChatGPT有潛力取代初級編碼員，並已經被用來寫求職信、兒童書籍和學生論文。媒體的工作，如內容創建、技術寫作和新聞記者，也越來越容易受到AI技術的影響。

傳統上，白領工作依賴於人類技能來分析和解釋大量的語言數據。生成AI現在可以執行這些任務，不僅能夠閱讀和寫作，還能理解人類語言。這些能力得益於AI算法的進步、大數據的可用性和雲計算技術的發展。

然而，如果AI被用作人力勞動的補充，而不是完全替代，人類的生產力可能會有很大的提高。例如，AI不太可能完全自動化法律行業，這仍然需要一定程度的人為判斷。同樣，雖然聊天機器人已經開始取代一部分客戶服務角色，但許多客戶仍然更喜歡人類的接觸，而不是機器人的互動。

ChatGPT能比人更有效地執行報告和寫作的未來讓人充滿期待。這種效率能讓人們有時間去處理需要人類判斷的更加複雜的問題。

自Google於1998年成立以來，自動化和AI已成為許多行業內變革的力量，這種趨勢可能會繼續下去。涉及重複任務或需要低級技能的工作最容易被自動化，而需要批評性思考、創造力和情感智慧的角色將變得更有價值。適應並獲得新技能的工人將在這個不斷變化的就業市場中獲得更好的生存條件。

與ChatGPT一起思考工作的未來是一種規劃和預測的方式。這涉及到考慮多種可能性，挑戰我們的假設，並衡量各種選擇的可能結果。這種技能在我們快速變化的世界中越來越重要，對於職業晉升和社區參與都非常有益。

與ChatGPT一起思考未來幫助個人和組織預見趨勢並適應變化。通過識別可能的挑戰和機會，我們可以制定主動的策略，有效地應對變化。

考慮多種可能的未來情景讓我們能做出與我們的價值觀和長期目標一致的明智決定。它還促進了社區對話，創造了對未來的共享願景，並探討了多元的可能性。關注AI的新趨勢可以揭示出在職業發展和社區參與方面的新機遇。

總的來說，與ChatGPT一起思考工作的未來顯示，AI可以作為職業和個人發展的有價值的工具。雖然AI可能取代某些工作，但它也可以在需要人類創造力和判斷力的領域創造新的機會。

The Ongoing Revolution in Technology and Its Impact on Work

Today, while attending a class for my Master's in Technology in Digital Leadership at the National University of Singapore (NUS), my professor offered a prediction about technology's landscape a decade from now. This prompted me to reflect on the future of work. How will work evolve, and how can we prepare to stay relevant? What impact will this have on society, and should we be concerned about the advance of technologies like artificial intelligence?

I believe there's no need for concern if we shift our focus from technology to the customer. Although technology keeps evolving, customer needs remain constant. Tools and equipment may change, but fundamental human demands persist. Business models evolve, yet the core purpose of business remains unchanged. Despite the advances associated with Industry 4.0, we are still struggling to provide optimal customer experiences.

A decade ago, phone banking was incredibly frustrating. I had a simple question, called the customer service line, and got a recorded menu instead of a human response. Even today, the frustration persists with advanced technologies like chatbots, which often fail to understand straightforward queries while human operators remain unreachable.

Banks invest heavily in digital transformation, but they also waste a lot. They spend hours posting on social media to engage customers, who forget about these interactions within minutes. They create subscription models that customers rarely revisit. They generate digital documents, emails, and files that often get lost in the cloud rather than serving the customer effectively.

We have reached a point where technology is advanced and user-friendly enough to be effectively integrated to better serve our customers. This is not just about productivity; it's also about meaningful customer engagement. If banks don't continually improve the customer experience, they will remain stuck in mediocrity, regardless of their innovative financial products.

Digital transformation is not just about technology; it's primarily about the customer. While technology plays a role, the real transformation lies in serving customer needs more effectively through improved operations, mass customization, and new offers.

Contrary to popular belief, ATMs didn't eliminate bank teller jobs. No technology can transform an industry unless it is linked to an emerging market through a viable business model. Interestingly, the technology driving digital companies' explosive growth often isn't even that sophisticated. For impactful changes, all you need is a system that can perform tasks traditionally handled by humans more efficiently.

From a societal perspective, investment in new technology, equipment, and software is crucial for economic growth. An ongoing technological revolution will enable the economy to produce goods and services more efficiently. Simply put, the better the technological innovations we have, the more output we can generate compared to older systems.

Human productivity is the driving force behind the increase in global wealth, power, and living standards over time. Productivity, defined as output per person and driven by advances in technology, has steadily improved over the years.

In the banking industry where I work, technology will continue to be a driving force behind economic growth in the fourth industrial revolution. The financial market is highly competitive, with rapid technological adoption by competitors. Our ability to compete effectively hinges on the timely introduction of innovative products, services, and technologies.

In summary, we should focus on how both customers and society benefit from the continuous revolution in technology. We need to become better at recognizing the true value of new technologies, master their use, and surpass our competitors by offering a superior customer experience, all while boosting our productivity.

The Ongoing Revolution in Technology and Its Impact on Work

Welcome back to Continuous Improvement, the podcast where we explore how we can adapt and thrive in an ever-changing world. I'm your host, Victor, and today we're diving into the topic of technology and its impact on how we work.

A decade from now, what will the technology landscape look like? Will we be replaced by robots and artificial intelligence, or can we harness the power of technology to enhance our work and stay relevant? These are the questions that have been on my mind lately, prompted by a conversation I had with my professor.

During my Master's program in Technology and Digital Leadership at the National University of Singapore, my professor made an interesting prediction. This got me thinking about the future of work and how we can prepare for it. Today, I want to share some insights with you on this topic.

One thing is certain: technology is continuously evolving. But amidst all the advancements, one thing remains constant – the needs of the customer. No matter how much technology changes, the fundamental human demands persist. As businesses and individuals, our focus should be on understanding and meeting those needs.

Take the banking industry, for example. A decade ago, phone banking was incredibly frustrating. We would call the customer service line only to be greeted by a recorded menu. Fast forward to today, and we still face similar challenges with chatbots failing to understand our queries while human operators remain unreachable.

Yes, banks invest heavily in digital transformation, but sometimes, they miss the mark. They waste resources on activities that don't effectively serve the customer. Hours spent posting on social media go unnoticed, subscription models are rarely revisited, and digital documents often get lost in the cloud.

The truth is, no matter how advanced our technology is, if we don't continually improve the customer experience, we will remain stuck in mediocrity. Digital transformation is not just about using technology; it's about understanding and serving customer needs more effectively. It's about meaningful engagement.

Contrary to popular belief, advancements in technology don't necessarily eliminate jobs. The key is to integrate technology with emerging markets and viable business models. Sometimes, even simple technology can have a profound impact if it performs essential tasks more efficiently.

From a societal perspective, investing in new technology, equipment, and software is crucial for economic growth. Technological advancements enable us to produce goods and services more efficiently, leading to increased wealth and living standards. As the banking industry, we must adapt to this ongoing technological revolution to remain competitive and provide innovative products and services.

So, how can we navigate this continuous revolution in technology? First, we need to shift our focus from technology itself to the customer. We must recognize the true value of new technologies and master their use to offer a superior customer experience. Additionally, improving our productivity through technology will enhance our ability to compete effectively.

That's it for today's episode of Continuous Improvement. Remember, embracing technology doesn't mean losing touch with our core purpose – serving our customers. By continually improving the customer experience and leveraging technology to enhance productivity, we can adapt and thrive in this ever-changing world.

Thank you for listening. I'm Victor, and I'll catch you in the next episode.

持續的科技革命及其對工作的影響

今天，在新加坡國立大學 （National University of Singapore，NUS）數碼領導碩士課程的一堂課裡，教授提到了對未來十年科技格局的預測。這使我思考起工作的未來。工作將如何發展，我們又該如何準備以保持我們的相關性呢？科技如人工智能的進步將對社會產生什麼影響，我們是否應該對此感到擔憂？

我認為，只要我們將注意力從科技轉向客戶，就無需擔心。儘管科技在不斷進化，客戶需求卻始終如一。工具和設備可能會變，但基本的人性需求卻印刻不滅。商業模式在演進，但企業的核心目標卻始終如一。儘管有與工業4.0相關的進步，我們仍然在努力提供最佳的客戶體驗。

十年前，電話銀行令人十分挫败。我有一個簡單的問題，撥打了客服熱線，結果接通的卻是一段錄音菜單，而非人工服務。直至今日，即使技術如聊天機器人等都已相當先進，人們仍然感到挫败，因為這些技術往往無法理解簡單的問題，而真正的人工客服卻總是難以接通。

銀行在數位轉型上投入大量資源，但也浪費不少。他們在社群媒體上花費時間來與顧客互動，然而客戶卻在幾分鐘後就忘記這些互動。他們創造訂閱模式，但客戶可能很少重新關注。他們生成數位文件、郵件和檔案，往往卻在雲端中丟失，而非有效地服務於客戶。

現在我們已經到達一個點，科技已經進步到足夠友好的地步，可以更有效地整合以更好地服務客戶。這不僅僅是關於提高生產力，亦是關於有意義的客戶互動。如果銀行不能持續改善客戶體驗，他們將停滯不前，無論他們的金融產品有多創新。

數位轉型不僅僅是關於科技;主要是關於客戶。科技雖然扮演了一個角色，但提供更有效服務客戶需求的真正轉型在於改進的營運、大規模定制和新範疇的提供。

與一般認知相反，ATM 並未取代銀行櫃員的工作。除非科技得以透過有效商業模式與新興市場結合，否則無任何科技能對行業產生變革。有趣的是，推動數碼公司爆炸性增長的科技往往並不那麽先進。要產生重大變革，你需要的只是一個能更有效地完成傳統被人類處理的任務的系統。

從社會的角度看，投資新科技、設備和軟件對於經濟增長至關重要。一個持續的科技革命將使經濟能夠更有效地生產商品和服務。簡單來說，我們擁有的科技創新越好，我們就可以與較舊的系統相比產出更多的產品。

人類的生產力是隨著時間推移全球財富、權力和生活水平增長的驅動力。由科技推動的生產力，即每人產出量，多年來一直在穩步提升。

在我工作的銀行業，在第四次工業革命中，科技將繼續是推動經濟增長的主要力量。金融市場競爭激烈，競爭對手的科技接受率迅速。我們能否有效競爭，取決於我們是否能及時推出創新的產品、服務和科技。

總結來說，我們應該專注於客戶和社會如何從持續的科技革命中受益。我們需要更好地認識新科技的真實價值，掌握它們的使用，並通過提供卓越的客戶體驗來超越我們的競爭對手，同時提高我們的生產力。

Personal Action Plan

As I was taking an online course on achieving personal and professional success through Wharton Online, I completed an assessment of my current influence behaviors. Based on this assessment, below is my action plan for improving my influence.

One influence tactic I would like to utilize more effectively is Pathos, which Aristotle identified as appealing to the emotions of the audience in his three means of persuasion outlined in "Rhetoric." I aim to convey messages with emotional resonance. The role of a leader isn't merely to present rational arguments; it's also about framing issues emotionally. If I can get people to reveal their problems, pain points, and unmet objectives, I can encourage them to take action by selling them a vision that presents the perfect solution to their problem. Knowing the emotional drivers allows me to frame the benefits of actions in language that will resonate.

I haven't been using this tactic effectively because I've focused too much on Logos, which Aristotle describes as the logic of the idea. My education has primarily trained me in analytical skills rather than in generating passion in others and leading emotionally. Relying solely on logical reasoning, expertise, and data isn't the most effective way to persuade others. Typically, I aim to use concrete examples to present my case, rather than telling an emotionally compelling story. The barrier has been the difficulty in making the audience experience the same emotions that I am trying to convey through a story.

One concrete step I can take soon to show improvement in this area is to incorporate storytelling to help make my points and to find ways of communicating that arouse emotion. Successful people don't necessarily become better leaders because they know more; they improve because they follow through. Following through requires the courage to face the feelings that arise when taking risks and breaking old patterns. This courage is crucial for finding innovative ways to present information or ideas and for thinking about how to articulate them, not just what to articulate. This isn't something I'll learn by listening to lectures. The best approach is to practice in my next presentation, tailoring the communication content and style to the specific audience to influence their emotions effectively.

Personal Action Plan

Welcome to Continuous Improvement, the podcast where we explore strategies for personal and professional growth. I'm your host, Victor, and today we will dive into the topic of influence and how to improve our ability to connect with others on an emotional level.

As you may already know, influence plays a crucial role in our lives, from our interactions with colleagues and friends to the impact we have as leaders. During my recent online course on achieving success, I took an assessment of my influence behaviors, and I discovered an area where I can make significant improvements: using the power of emotions to connect with others.

In Aristotle's "Rhetoric," he identified three means of persuasion: Ethos, Logos, and Pathos. Ethos deals with credibility and trust, Logos focuses on logic and reasoning, while Pathos appeals to the emotions of our audience. In my own personal journey, I have realized that I have been relying too heavily on logic and data, neglecting the importance of emotional resonance in my communication.

To address this, I am determined to incorporate more Pathos into my presentations and conversations. By understanding the emotional drivers of those around me, I can frame my messages in a way that resonates deeply and inspires action. It's not just about presenting rational arguments; it's about connecting with the audience on a level that touches their heart.

Now, you might be wondering why I haven't been utilizing this influence tactic effectively. The answer lies in my educational background and training, which primarily focused on analytical skills rather than emotional intelligence. This imbalance led to a tendency to rely solely on logical reasoning and concrete examples, rather than storytelling and emotional engagement.

But I believe that growth comes through action, not just awareness. So, I am committed to taking concrete steps to improve my influence. One of these steps involves incorporating storytelling techniques to convey my points. Stories have the power to transport others into an emotionally charged experience, allowing them to see the bigger picture and feel compelled to take action.

I also recognize the importance of tailoring my communication style to specific audiences. Each person has their own unique set of emotions and experiences, and by understanding these, I can craft messages that truly resonate with them. It's about finding innovative ways to present information and ideas, not just what to articulate, but how to articulate it effectively.

Now, this isn't a skill I can develop overnight. It takes practice and courage. I must be willing to face the discomfort that comes with breaking old patterns and taking risks. This courage will allow me to explore new ways of communication and refine my ability to connect emotionally with others.

So, in my next presentation, I plan to put these strategies into action. I will focus on crafting a compelling narrative that engages the emotions of my audience. By doing so, I hope to inspire and influence others in a more profound way than ever before.

In conclusion, improving our influence requires a willingness to step outside our comfort zones and embrace the power of emotions. By incorporating storytelling and tailoring our communication to specific audiences, we can create connections that drive meaningful change.

Thank you for joining me today on Continuous Improvement. I hope you found our exploration of influence valuable and that you will join me again next time as we continue to delve into strategies for personal and professional growth.

This is Victor, signing off. Remember, continuous improvement is within your reach.

個人行動計劃

當我正在透過沃頓在線學習達成個人和專業成功的課程時，我完成了一項關於我當前影響行為的評估。基於這項評估，下面是我提高影響力的行動計劃。

我希望能更有效地利用的一種影響策略是感性(Pathos)，亞里士多德在他的《修辭術》中將其認定為他對說服的三種方式之一，用於調動觀眾的情感。我希望傳達具有情感共鳴的訊息。領導者的角色不單單是提供理性的論述，還包括用情感來框架問題。如果我能讓人們揭示出他們的問題、痛點和未達成的目標，我就可以通過提供解決他們問題的完美視野來鼓勵他們採取行動。了解情感驅動因素讓我可以用能引起共鳴的語言來描述行動的好處。

我一直未能有效地使用這種策略，因為我過於專注於羅吉思(Logos)，亞里士多德將其描述為理念的邏輯。我的教育主要訓練我分析技能，而不是激發他人的激情和情感領導。僅僅依賴於邏輯推理、專業知識和數據並不是最有效的說服方式。通常，我傾向於使用具體的例子來表述我的案例，而不是講述一個情感吸引人的故事。這其中的阻礙是讓觀眾經歷我試圖通過故事傳達的相同情感的困難。

我很快可以採取的一個具體步驟，以在這個領域顯示改進，是結合故事講述以幫助我講點，並尋找激發情感的溝通方式。成功的人之所以能成為更好的領導者，並不是因為他們知道的更多；而是因為他們有所貫徹。進行貫徹需要勇氣面對當我們冒險和打破舊模式時所產生的情感。這種勇氣對於找到創新的信息或想法呈現方式，以及思考如何表述它們，而不只是表述什麼，是至關重要的。這不是我通過聽講座就能學到的。最好的方法是在我的下一次演講中練習，根據特定觀眾的需要來調整溝通內容和風格，以有效地影響他們的情感。

Reflecting on Influence and Power

I am reflecting on two aspects of influence and power: relationship-oriented (investing in relationships) and result-oriented (building a reputation for performance).

Firstly, investing in relationships has led me to rethink how I view power. Effective managers devote 50 to 60 percent of their time to building and maintaining networks. I can encourage collaborative behavior by fostering communication and demonstrating my commitment to teamwork. This isn't about engaging in office politics; rather, it's about leveraging influence to enhance team effectiveness. Leading diverse teams requires balancing different priorities effectively. Building a support network and motivating people to take action necessitates investing time to build rapport.

For example, Sergio de Mello, a Brazilian United Nations diplomat who worked on various UN humanitarian and political programs, prioritized the dignity of citizens. Local staff members were unaccustomed to receiving such a level of respect from foreigners. His investment in this regard significantly increased his effectiveness. He even learned the native language, recognizing that language is the key to understanding a people's culture, and culture is the key to winning people's hearts. This approach allowed him to gain the sympathy of the people and invest in the relationship.

Secondly, building a reputation for performance made me realize its importance in acquiring influence and power. Team leaders should be both relationship-oriented and result-oriented, as both are crucial for successfully leading a team. People tend to give credit to and follow leaders who have a strong track record of accomplishing tasks and achieving positive outcomes. This means that my name needs to be associated with quality work. I must not only do what I say I will do but also do it well. This focus should be on tasks with the most significant impact. Power is legitimately earned when a leader delivers actual value.

For instance, Robert Moses, an American urban planner and public official who worked in the New York metropolitan area, gained access to levers of power primarily because of a reputation for performance that was built over decades. He was known as the "Man Who Got Things Done." He demonstrated leadership principles that earned him trust and enabled him to deliver results.

Overall, upon self-reflection, I've found that there's a sweet spot between focusing on relationships and results, both of which are critical aspects of influence and power.